Veterinary Surgery

All surgery and general anaesthesia carry some risk, and we’ll always explain these to you before you make a decision.

We assess your pet’s health, consider any relevant pre-anaesthetic tests and develop an appropriate anaesthetic and monitoring plan.

During surgery, our team works together to monitor your pet, with dedicated team members overseeing different aspects of their care. This means one team member can focus on monitoring anaesthesia and vital signs, while another assists with the surgical procedure, helping us respond promptly to any changes.

Yes, we will discuss the options with you before making your decision.

We’ll go through the benefits, risks and consequences of delaying or declining surgery.

We’ll also explain whether there are any suitable alternatives available.

We’ll provide you with clear pre-surgery instructions, including printed information where appropriate, tailored to your pet and their procedure. These will cover fasting requirements, medication advice and what time to arrive at the hospital.

Please follow these instructions carefully. If you are unclear, or have any questions please call our team for support.

We’ll explain your pet’s aftercare, including pain relief, wound care, activity restrictions, feeding and follow-up appointments.

Recovery varies depending on the procedure, so follow your discharge instructions and contact us if you notice any concerning changes.

Routine surgeries are usually performed as day procedures, with your pet admitted to the hospital and monitored during their recovery. Once they are sufficiently recovered and comfortable to continue recuperating at home, we’ll let you know when they’re ready to be collected.

More complex procedures may require overnight hospitalisation and ongoing monitoring.

Our team provides 24/7 care for hospitalised patients, allowing us to monitor your pet closely throughout their recovery.

We’ll keep you informed of their progress and let you know when they’re ready for discharge or when a visit may be appropriate.

The cost depends on the procedure, your pet’s health, anaesthesia, diagnostic tests, medications and aftercare. We’ll ensure we are transparent with any associated costs before you proceed with any treatment.

You can find out more about our prices here.

Let us know if cost is a concern. Our team can explain the recommended treatment, discuss any clinically appropriate alternatives and provide a clear estimate.

You may also wish to check whether your pet insurance covers the procedure, as your level of cover and policy terms will determine what costs may be reimbursed.

To help make treatment more manageable, you can ask us about staged treatment or available payment options.

You can choose from Afterpay, Zip Pay or VetPay, each designed to help you manage the cost of your pet’s care more easily, subject to eligibility and approval.

We understand that unexpected veterinary costs can be stressful, and we’re here to help you explore the available options so you can make an informed decision about your pet’s care.

Payment arrangements will be explained to you before your pet’s procedure.

Depending on the treatment and our payment policy, payment may be required upfront, on the day of surgery or when your pet is discharged.

We’ll provide a clear estimate and explain any payment options available before proceeding.

You can also ask about Afterpay, Zip Pay or VetPay to help manage the cost of treatment, subject to eligibility and approval.

We understand how worrying it can be to consider this possibility. While our team will do everything possible to achieve the best outcome for your pet, all surgical procedures carry risks, and success cannot be guaranteed.

If the surgery is unsuccessful or complications arise, our veterinary team will discuss your pet’s condition, any further treatment that may be needed and the associated costs with you.